Refund policy

Returns & Refunds

Everything at Partridge Place is made by hand in small batches and prepared especially for your order. Because our confections are perishable food items, we are unable to accept returns or exchanges.

Cancellations

We understand that plans sometimes change. Seasonal collection orders may be cancelled for a full refund up to 10 days before the scheduled pickup or delivery date.

Orders cancelled within 10 days of the scheduled pickup or delivery date are non-refundable. If something unexpected comes up during that time, please reach out. While a refund cannot be guaranteed, we will always do our best to accommodate changes when possible.

Custom orders are subject to the deposit, payment, cancellation, and change policies outlined in your individual contract.

If Something Isn’t Right

Our intention is to deliver beautiful and delicious confections that meet the quality you expect from Partridge Place. If your order is incorrect, damaged before it reaches you, or there is another problem with your order, please contact us as soon as possible at hello@thepartridgeplace.com.

Please include your order number and photographs when applicable so we can understand what happened and determine the appropriate resolution.

Handmade Variations

Because every Partridge Place order is made and decorated by hand, slight variations in color, design, size, and detail are natural and part of the character of handmade work. Colors may also vary slightly from photographs or digital inspiration images due to differences in screens and materials.

Pickup

Once an order has been picked up and leaves Partridge Place, we cannot be responsible for damage caused by transportation, handling, improper storage, weather, temperature, or other circumstances outside our control.

Orders should be collected during the designated pickup window. If you are unable to make your scheduled pickup, please contact us as soon as possible. We cannot guarantee availability for later pickup, and missed pickups are not eligible for refunds.

Local Delivery

Please provide an accurate delivery address and contact information at checkout. Partridge Place cannot provide refunds or complimentary replacements when an order cannot be delivered due to an incorrect address, inability to access the delivery location, or other circumstances outside our control.

If an order is damaged as a result of delivery by Partridge Place, please contact us as soon as possible so we can make it right.

Questions

Questions about an order or this policy can be sent to hello@thepartridgeplace.com.